Troubleshooting with Unfold

If you’re experiencing issues with the Unfold app or the Unfold Pro browser experience, follow this guide. Most issues with Unfold can be resolved using these troubleshooting steps. When you contact us for help, we might ask you to do some troubleshooting to help us identify the cause of the problem.

Update the app

If the Unfold app isn’t working as expected, ensure you’re using the latest version of the app. To update the app, follow the linked steps for your device:

Update your device’s operating system

If the Unfold app is up-to-date, ensure your device’s operating system (OS) is also up-to-date. To update your OS, follow the linked steps for your device:

Force close the Unfold app

If the Unfold app and your OS are both up-to-date, try force closing the Unfold app, then re-opening it. Follow the linked steps for your device:

Restart your device

If force closing the app doesn't work, or you’re seeing issues with Unfold Pro in a computer web browser, we recommend restarting your device, then reopening the app or browser.

For the Unfold Pro browser experience, you may also want to try clearing your cache. Follow the linked steps for your browser:

Check your device's storage

If your device's storage is full, you might experience issues with Unfold. Free up storage space so the app can function properly.

Restart your wifi or try another network

Unfold behavior may be affected by network issues. We recommend restarting your wifi network, or trying another network if possible, to check if the problem persists. You can also try switching from your wifi to a cellular network, or vice versa.

If you’re not sure how to restart your network, consult with your internet service provider or your router’s user manual.

Contact us

If you’ve tried all these steps and you’re still having trouble, contact us. Let us know which steps you’ve tried so we can continue troubleshooting. We might ask you to take a screenshot of the issue so we can see what you’re seeing.

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