Contacting Unfold support

You can contact us 24 hours a day, seven days a week, directly through the Unfold app.

Note: Our support is always in English. If you contact us using another language, we'll do our best to answer using an automated translation of your question.

Contact Unfold support through the app

To contact Unfold support:

  1. On the Unfold home screen, tap the = icon in the top-left corner.
  2. Tap Support.
  3. Scroll to the bottom and tap Contact Support.
  4. Your device’s email app will open with a blank email addressed to our support team.

Tips for contacting us

  • Specificity helps. The more details you can include about what you’re seeing happen, the better we can understand what you want to achieve.
  • You can reply directly to our email responses to your questions.

Topics outside the scope of our support

Before contacting us, note that we don’t provide support on the following topics:

  • Billing and refunds - All payments are managed through Apple and Google directly. To learn more, contact their support teams or visit Refund policy.
  • Device-specific settings - We can’t help with processes or settings outside of the Unfold app.
  • Social media - We can provide support for sharing to Instagram, Snapchat, Facebook, and TikTok directly from Unfold, but we can’t help with edits, settings, or behavior that occurs outside of the Unfold app on those or other social media platforms.
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