You can contact us 24 hours a day, seven days a week. You can contact us via email through the app, or send us an email directly.
Contact Unfold support through the app
To contact Unfold support:
- On the Unfold home screen, tap the = icon in the top-left corner.
- Tap Support.
- Scroll to the bottom and tap Contact Support.
- Your device’s email app will open with a blank email addressed to our support team.
You can also email us directly at firstname.lastname@example.org from any device.
Tips for contacting us
- Specificity helps. The more details you can include about what you’re seeing happen, the better we can understand what you want to achieve.
- You can reply to our responses directly from our email reply.
Topics outside the scope of our support
Before contacting us, note that we don’t provide support on the following topics:
- Billing and refunds - All payments are managed through Apple and Google directly. To learn more, visit Refund policy or contact their support teams.
- Device-specific settings - We can’t help with processes or settings outside of the Unfold app.
- Social media - We can provide support for sharing to Instagram, Snapchat, Facebook, and TikTok directly from Unfold, but we can’t help with edits, settings, or behavior that occurs outside of the Unfold app on those or other social media platforms.